|
I have used both CDJapan and YesAsia and I definitely prefer YesAsia! CDJapan shipping costs are very expensive so I always usea YA because I can get the same item for less money. Now, I'll tell you the problems I've had with them and how were they solved!
YesAsia
In 2007 I used to received my packages in 6-8 days but now it takes 10-14 days. I think it's not YA fault but the mailwoman who is the laziest woman in the world. Once she told me that she had not brought me the package because it was too heavy (and it only contained 3 albums...). Anyway, last year I received a cracked case so I sent them an e-mail and they answered me back in 5 hours telling me they were terribly sorry and they gave me a $5 coupon and they sent me a new case!! Everytime I have asked them something they have replied quickly so I don't know why some people complain about the customers service. I still use YesAsia and I'm happy with their service!!
CDJapan
When I started to order J-pop online I used to use CDJapan and I had no problem with them. Later, I realized YA was much cheaper so I started to order with them. However, after I received a broken case in one of my orders I got pissed off so I decided to use CDJapan again and I wish I hadn't done it. I ordered Koda Kumi's Kingdom CD+2DVD *First Press* and I chose Registered Air Mail as the shipping method. Well, after 15 days I had not received my package. I asked at the post office and they told me they didn't know anything so I e-mailed them. They answered one day later and I was told to wait one more week. I did what they told me and I waited for my CD. After 7 days, I still hadn't received it so I contact them once again. They told me to wait a bit more... I got really angry because I wanted a solution and I was tired of waiting. Finally, after waiting 3 days for a reply they told me they would send me a new package but without the poster (Kingdom's first press) because it was sold out... I received my album one month and two weeks after I placed the order! I think I won't order from CDJapan again because this fact.
|