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Originally Posted by *Petit*
Also you tend to get really good customer service (not always true though, I've been getting horrible one from a *certain* Louis Vuitton shop..) and quality repairs and support if you need it. Even across borders of nations.
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That's because the people who work there get commission. If they are able to sell you something expensive, they will get a piece of the pie. However, I have noticed that if you dress down or don't look like you will buy something, they will ignore and/or not help as much. They tend to only help people who will absolutely make a purchase.
But it's true that if you have an item, they will do quality repairs or cleaning on them. When my mom got her watch cleaned at Cartier, they gave her gourmet chocolates and wine while she waited.