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Ok so it can't be the DVD drive itself, since the same thing happens with isos. Has to be something wrong in the software, but at the windows level, not anything wrong with a specific program. Maybe it's the codecs. When you play DVDs, does it always play, but without sound? Does it still freeze?
Also, try turning off truehappiness's program and trying both region 2 and region 3. When you try region 3, it should reject it, but I'm wondering if a settings window will pop up, maybe showing us what your sister messed with.
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