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^for FC items, depending on the bonus and preorder period, it could takes the record company a little while to prepare and send out, so a week or 2 is possible, but if they claim that they do not receive it like 2 weeks after the suppose shipment date, I'll say it's time to pester them every few days so that they don't forgot about it and misplace or anything.
But do you still have the link or printscreen of the item you order? I can help you read if it's stated there about the delivery around 1 to 2 weeks part
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