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If they loose something , send them a mail with the item lost ect ..
They will give you a date and if the item is not arrive at the date , they say to send another mail .
If you send at this time they will resend the item .
I had a problem with my calendar so I have mailed Yesia they said to wait and if I receive nothing they will resend me it .
I ordered many times here and no problems =)
If shiping is free you will not have taxes .
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