Has anyone ever lost a package in delivery from CDJapan?

[FIRSTKLAS]

I ordered Lady Gaga's "The Fame Monster" Deluxe Edition from CDJapan about three weeks ago and I still haven't gotten it.

I chose regular airmail shipping and I was wondering if anyone has any experience in losing a package in delivery from CDJapan and what they do about it.

Since I requested regular airmail shipping, I'm not expecting much help from them, but if anyone has ever gone through their claims process the information you could provide would be very helpful.

[nanakopy87]

i guess there is some delay recently due to christmas.maybe you should wait a little longer?maybe after christmas?

[FIRSTKLAS]

^ I'm definitely hoping that's the case too.

And I guess I should be prepared to wait up to *8 weeks* for delivery since that's what it says in the e-mail CDJapan sent me when they mailed it out, it's mostly that I was just hoping to get some information on what I should do if I don't ever get it.

I'm pretty sure that when you order something online using either Visa or Paypal, you do get some sort of buyer protection from either of them, don't you?

[ohsixthirty]

i have no clue about cdjapan, but i know that yesasia will reship the item, so i imagine cdjapan may be comparable to that?

[Crystal_Ageha]

The only problem I ever had with any shipping (which was ordering from CDJ) was whenever I chose EMS, and it didn't come for over a month. D: I emailed them and asked them if they could find out the tracking of the order, and they were very prompt. They tracked the order for me and confirmed it wasn't lost, just that they (whoever had a hold of the package at the time) were being slow in shipping it, because of the EMS thing. -.- So just email them and ask for a report. (Which, if they did it for my crappy, lowest and slowest ever, supposedly non-trackable shipping, they should do it for regular airmail, hah.) It probably is slow because of Christmas. :\

[Utena]

I ordered Alan's red cliff and never received it... That's the only time it happened in 6 years
Though I emailed them but never got any answer from them (that was quite weird).. I'm not sure but I think they added points to my account in exchange to the lost package..
Just like you I normaly choose regular airmail and I get my package within a week, so it was kind of weird that I never got my Alan CD (that's why I ended up selling my alan singles lol since I was missing Red Cliff and I was too lazy to buy it again..)

[LacusClyne]

well, normally if i use regular airmail, it reach me within 4 to 8 days, but now that it's christmas it might be delay.

just wait for 2 more weeks first?

even my parcel from yesasia have not arrive!! and it's suppose to be my sis's christmas present!!!!! it was ship out 3 weeks ago...should i cry?

[ayumisrael]

Well I ordered kuu's BEST ~second session~ from CDJapan on around 6th-7th December (three weeks ago as well) and I recieved it a week afterwards...
(And I never had problems with CDJapan, ordering from them for 2 years already).

I always use registered air mail though and when it reaches my country I can track it through my country's post office's services online.

Maybe it's because the post office in my city wasn't busy or they somehow shipped it fast... maybe it arrived to your country but the post office is busy?

I really hope your order will arrive soon!

[nanakopy87]

Originally Posted by ayumisrael

Well I ordered kuu's BEST ~second session~ from CDJapan on around 6th-7th December (three weeks ago as well) and I recieved it a week afterwards...
(And I never had problems with CDJapan, ordering from them for 2 years already).

I always use registered air mail though and when it reaches my country I can track it through my country's post office's services online.

Maybe it's because the post office in my city wasn't busy or they somehow shipped it fast... maybe it arrived to your country but the post office is busy?

I really hope your order will arrive soon!

they provide you the tracking code?i remember they don't provide tracking code except for EMS.

[Crystal_Ageha]

^ They also allow you to personally track it if you have REGISTERED airmail (only registered, not regular).

[nanakopy87]

i see.so,we have to e-mail them to request for the tracking code?i pre-ordered ayu's new single and i choose registered airmail.if they can provide me the tracking number,then it will be super duper good service they provide

[Crystal_Ageha]

Yeah, you can do that. But, from what I remember (though, the last time I ordered with registered airmail from there was a while ago...), the tracking number should be in the order summary email, or maybe on the order summary in your account. Because I swear I remember finding it somewhere in one of those places, and not emailing them about it... But if you can't find it, yeah, I don't see why they wouldn't send it to you.

[nanakopy87]

this is what they wrote on their HELP section

Registered Air Mail

* Usually delivered in 4-12 days after the order is shipped.
* Online tracking is not available.
* The package will be registered, and in case there is delay in delivery, the post office will be able to search for it.
* Signature of the recipient is required upon delivery.
* In case you are absent at the time the attempt is made to deliver your package, your local post office/courier will either leave a note with contact information or repeat attempts to deliver it.
* In case you do not receive your order in the span of time mentioned in our shipping confirmation e-mail, please call your local depot/post office to see if they might be holding the parcel for you.

[Crystal_Ageha]

^ What!? Did they change it??? Because I remember tracking an order from them. And I've never ever used EMS, on any site, and I know for a fact you can't get tracking with the stupid SAL crap (what I usually use). And it couldn't have been somewhere else, because I've only ordered from CDJ for years now... Maybe they screwed up, lol..? Or maybe I've gone completely insane???? Oh gosh, now I'm paranoid for my mental state, lol. ;_;

[nanakopy87]

when was the last time you use their registered airmail?i do hope that they will provide me the tracking code as a christmas present

[Crystal_Ageha]

I don't know exactly when, but it was about a half a year ago, or a little less..... Gosh, I feel mental about this whole tracking thing. I would somebody would confirm they were also in my situation, lol.

[nanakopy87]

i see.i've emailed them in the morning and they replied me in the evening (i keep on staring on my gmail @@)
and this is what they replied :

Hello

Thank you for your mail.
I understand it is scary when you order for the first time
online.

Your order will be shipped out on the release date.
You will receive a mail from us when the item is shipped out
including the tracking number.

Note that tracking information will not be updated
until the next day after shipping.

MERRY Xmas!!

so,you guys are correct.they do provide tracking code .haha...

[Crystal_Ageha]

Thank God, lol.
Oh, and, er, ?congratulations? (lol >_>) on getting everything straightened out.

[nanakopy87]

haha...ya...everything is clear now.and i can sleep soundly tonight :p

[happiholic★]

Yeah, I think they were a bit busy, cause I paid to have my item within two weeks, but it was more than that. Kinda a waste of money. Kinda thinking I should complain