Has anyone ever lost a package in delivery from CDJapan?

[FIRSTKLAS]

I ordered Lady Gaga's "The Fame Monster" Deluxe Edition from CDJapan about three weeks ago and I still haven't gotten it.

I chose regular airmail shipping and I was wondering if anyone has any experience in losing a package in delivery from CDJapan and what they do about it.

Since I requested regular airmail shipping, I'm not expecting much help from them, but if anyone has ever gone through their claims process the information you could provide would be very helpful.