Online Shopping Help Thread #2

[kinix]

Originally Posted by ~StarCatcher~

Okay that's odd, because the stated it would be there on the release date
https://shop.mu-mo.net/avx/sv/fclogi...ateg_id%3D5109
This is the link of the item.

EDIT:
I wrote them again today, because there was no item in stock yesterday and I somehow thought it could not be for real:-D
They just answered it is in stock, but not mentioned in the "in our warehouse" section...

If you ordered the items yourself under your own account, mu-mo will send you an email stating that the items were delivered. If you signed up the account under Celga, I suppose they do give you the account and password with the email address as your own email. Alternatively, you could just log-in mu-mo and check the status of the item.
The link you gave is not valid as it requires membership log-in =.=

[~StarCatcher~]

Originally Posted by kinix

If you ordered the items yourself under your own account, mu-mo will send you an email stating that the items were delivered. If you signed up the account under Celga, I suppose they do give you the account and password with the email address as your own email. Alternatively, you could just log-in mu-mo and check the status of the item.
The link you gave is not valid as it requires membership log-in =.=

Mh okay. Celga registered me and I can only give them the URLs every time.
Not that easy using celga

[AyusakiFan]

Thank you all for sharing your experiences at Celga. I signed up to use their service a little while back and had recently been looking into putting some use into my account there. However, with all of the negative experiences that have been presented here, I think I will avoid using them.

[KarenPang]

This's the middleman that I use to handle my BREAKERZ fanclub related stuff after I've switched from not using Celga anymore

http://japanauction.byethost11.com/

He's a 1 man show from Hokkaido & his name's Kairai . He was recommended to me by someone whom I know via LiveJournal & my experience in using Kairai's services is a gazillion million better times over than Celga

Kairai only handles my BREAKERZ fanclub related stuff as the usual middleman that I use their services to help me buy stuff online can't help me to do so but it's ok

[NintendoHTF1242]

Hey guys I have a question. I used the FedEx shipping from CDJapan that requires a signature. But the thing is, I live in an apartment where the front door to the building is locked and the only way in is either calling a phone to unlock the door or me going to open the door. So what would happen, basically? Would I have to go to the fedex building and pick it up, or would they just call the office and drop it off there?

[owlflight]

Originally Posted by NintendoHTF1242

Hey guys I have a question. I used the FedEx shipping from CDJapan that requires a signature. But the thing is, I live in an apartment where the front door to the building is locked and the only way in is either calling a phone to unlock the door or me going to open the door. So what would happen, basically? Would I have to go to the fedex building and pick it up, or would they just call the office and drop it off there?

You can arrange for your shipment to be delivered to the nearest fedex store. Once your online tracking info shows up, you should be able to select a deliver to fedex store option. I doubt a fedex delivery person will attempt to make any phone calls to alert you. This is coming from my experience using fedex with CDJapan.

[rainbow_smile]

Guys, I've got a questions to those who ordered from mu-mo before... How long does it normally take for the orders to get to the Tenso address? I ordered Ayu's CDL DVD + poster, two ayupans and one single last week (I think it was on Tuesday) and then they sent me an email that they shipped it on Thursday (not sure if that's what it said though, but I just assumed from google translate), but I still haven't received and email from tenso saying that it arrived. One week seems a bit too long to me, considering it's within the same country. Also, delivery status says "配達完了", which means it was delivered?

Could it be because I wrote my name in hiragana on mu-mo (there was no option to write it in romaji)? I did email tenso's customer support about this, but only a couple of days ago. Should I wait a bit more or should I contact someone? And whom should I contact? Tenso or mu-mo?

Sorry, if it was answered somewhere before, I searched and haven't found anything.

[~angel*ayumi~]

29th April to 5th May is Golden week. That is holiday in Japan. Most companies are closed then.

[rainbow_smile]

Oh I see! Thank you so much, I'll wait for another week then.

[rainbow_smile]

Is there any way to preorder items on mu-mo with already released stuff and make them ship the released items when the preorded item is released? Because I'm trying to preorder Ayu's album and I want to order tour goods as well, and it says that they're going to be shipped separately and I don't see an option to get them shipped together when the album is released.

[vijaymalhotra]

I request all of you to shop online through trusted websites. There are many websites that will cheat us.

[AyusakiFan]

I'm currently trying to purchase an item from a fan club through mu-mo, however, I am getting an error message with the tenso address I provided as well as a link directing me to the international shop. I've shopped on mu-mo numerous times and have never had an issue with the address and the international shop does not carry the item that I'm trying to purchase. Is there anything I can do to get my order through or are there any other middleman services that can assist me in obtaining this item with my membership information?

[Zemus]

Does anyone have experience with SAL/International Parcel shipping? I put in an order on Amazon (using Tenso) that was shipped from Japan on Monday, February 9. The estimated delivery time to my country was said to be 2-3 weeks. It has soon exceeded that by a week and there has been no indication whatsoever. Is there a need to be worry or are delays like this normal for SAL? Thank you!

[Yoake]

It's possible that your parcel is blocked at the custom. It happened for me. My last parcel sent via SAL from CDJapan was blocked for duties and I had to send some documents.
I think you shouldn't worry now. Wait a little again.

[Zemus]

A possibility indeed. However, they usually let me know if it stuck in customs, either by a message to my phone or a note in the mailbox. I will be patient and wait. Actually, I just read on a Finnish forum that in worst case scenario it may take up to 1-2 months for SAL to arrive here.

Thanks for the reply!

[Toniayu123]

It is normal for SAL to take longer than expected, not only with SAL but with any other shipping method. Last week I received a SAL parcel in less than a week while I'm still waiting for two that were shipped in january... Nevertheless, the worst method I have ever tried is, without doubt, EMS. It took 3 months, and they returned the parcel to Japan after all.

[Delirium-Zer0]

I've never had any issues with EMS and I use it almost exclusively... the 2 occasions I've had a package in customs, it was only there for a week each time, and EMS included a tracking number so I was able to keep an eye on it.

[Toniayu123]

I think it does really depends on the location, I live in Spain and they never update the tracking so it is kinda pointless I recommend anyone living here using Airmail or SAL small packet as it is the most efficient one

[KarenPang]

I get my items within 2 days if I use EMS so I think it really do depends on where you live

Before that , I had no idea that if you live in Europe , you have to pay additional taxes for overseas orders which frankly sucks

I very rarely use SAL nowadays but last time when I do , it depends . Sometimes I can get items within 1-2 weeks . Longest I've waited for an SAL order was 1 month

On the other hand , my younger sister uses FedEx but I don't as I don't see the point to use it where I can get my items already fast enough from using EMS

[Yoake]

^Yes, in UE you have to pay taxes if you parcel comes from a country outside from the UE. But really, there is none unique policy! So each country does what they want about the amount of the taxes. For instance, in Belgium the minimum cost if you buy something from a company is 22 euro (shipping fee included) and if a private individual sends you something it is 45 euro (shipping fee included). If you're package is more expensive than those amounts you have to pay taxes.
I think that Germany does thing differently. It's why Yesasia send their package there for Europe.

The last time I had to use EMS it took one week to get the parcel. And I had to pay customs X_X. As the package is tracked, it's nearly impossible to escape from the custom's net.