Has anyone ever lost a package in delivery from CDJapan?

[Utena]

I ordered Alan's red cliff and never received it... That's the only time it happened in 6 years
Though I emailed them but never got any answer from them (that was quite weird).. I'm not sure but I think they added points to my account in exchange to the lost package..
Just like you I normaly choose regular airmail and I get my package within a week, so it was kind of weird that I never got my Alan CD (that's why I ended up selling my alan singles lol since I was missing Red Cliff and I was too lazy to buy it again..)