Anyone from Mexico who ordered RnrC Boxset??? :@

[minkAYuko]

I have a problem here.

I ordered the RnrC boxset from amazon.co.jp
it was shipped March 12, Supposed to arrive March 16
hold and delay by customs in Mexico March 13
I called FEDEX (who carries the packaged) just now and this is what happened:

They said it's being held because they need and authorization or a letter from the...let's call it "the health department" or "food administration" (I don't know how to put it in English) but they need and official permission because of the gifts and tea bags. and Told me to write amazon and get some info from them...

And my question is WHY? and will the ever let me know about this if I hadn't called? The girl from fedex who I talked to, kinda seem lost and asked me all these questions that from my experience amazon.co.jp makes very clear OUTSIDE the package, what's inside, where does it come from and most importa the CONTACT INFO!. So why they didn't reach either one of us?

Seems like the package was just sitting there somewhere, probably with tea bags open and box destroyed and I don't want to think about the rest I'll complaint if this happens

So I'm bit upset obviously specially because I don't understand what's going on.

anyone from mexico had this problem??,
any word of advice?

Thanks guys! *I'm writing amazon and I'll keep this thread updated till my problem is solved.

(Versión en español)




first update: OK this is what happened (for ppl in Mexico T_T)

There is a new law in which says tat if I'm going ti import something made of cercamis I have to get a permission in advance so that's why they are keeping my package.

They said the didn't contacted me before because the info is wrong (which it isn't I just checked)

And they gave me 2 options.

1. I get the permisssion
2. I leave the mug and they sent me the rest.

Words can't describe my anger but I'll be calling costums and see what I can work out.

In Mexico the "gift" option is not available all packages are treated the same.

hate it.



2nd Update "the worse headache EVER"

Here the super dramatic and long story

I made like 5 calls to different people so they could tell me how this permission worked I spent like 50 dollars in calling cards (which here in mexico is a lot) and they said that in order to get the permission for the mug I have to do paper work I have to get this form and then write a letter saying that I won't do anything with the mug that all the responsability is on me... blah blah blah... then travel to another city to complete the permission then I have to send all this paper work to the costums where my package is being held and then it will be free.

the thing is that ceramic items contains "Lead" so if I'm ordering ceramics I have to ask the permission. Is a health department thingy.

Of course fedex failed to contact me since the 13th and just today I talked to the right person about my problem and he said that I have 3 options:

I could let go of the package (so they will destroy it or something) I could let go of the mug or I could return the package to amazon. I chose the last one and they said that if amazon dosen't allow it then it will be destroyed because then can't hold it no more.

I just wrote to amazon explained that I had to return it in advance and that I hope I could get some amazon credit because I don't want it incomplete and neither destroyed :s.

fedex told me that they will call me tomorrow and tell me the faith of my RnrC pakcage.... u_u



Update:

The package was sent to japan. Now I have to wait for amazon to end their investigation... (u_u)

[PinkShinigami]

- "amazon, is your tea going to kill him?"
- "no"

Is that the permission they are looking for? O.O
Sorry, I can't help, I'm just really.. amazed by this.. OMG it's weird Especially that they didn't call you at all >_>

[Ayumi_lover]

^^ well as I've heard FedEx really sucks in most of countries! I'm still waiting for my box which is not even here yet=( but that's because of volcanoo delay. Well, I really think that the problem is in FedEx and no in amazon! Anyway, I hope nothing like this will happen to my box or I will really take a gun and I don't know, but they will be afraid of me xD
I will really check your updates in this thread! as for my advice I would also write to customer service of fedex.com, I've heard it's possible to write to another manager from the US which may solve this situation.

[GRACE]

Some countries have tea embargoed, so it's techincally illegal to ship it in I think.

[minkAYuko]

@PinkShinigami: yes exactly :s, it's so weird (u_u)

@Ayumi_lover: Thanks for the advice! I will do that after I get a reply from amazon and probably they can tell me what's going on since FedEx couldn't :s

@GRACE: Well they didn't mention it, it was more that the gifts were the main problem :s

it sucks!

thanks guys.

[Ayumi_lover]

^^waiting for the reply you will get from Amazon, please post it here! I'm really afraid that smth similar may happen to my box =(

[minkAYuko]

So I got the repy from amazon.co.jp

I requested our appropriate department to investigate into the procedure at the custom about this order. We'll let you know about the investigation result via e-mail when it is completed. Please note that it may take more than one week for the investigation to be finished. We're sorry for this inconvenience and thank you for your cooperation.

And no answer from FedEx just yet... u_u

[SURREAL__RAINBOW]

Originally Posted by minkAYuko

So I got the repy from amazon.co.jp



And no answer from FedEx just yet... u_u

ohh good luck! i hope everything turns out fine *hugs*

just give it some time and see what they say

[Ayumi_lover]

more than 1 week, oh! it's a pity! I hope you'll get your box at the end of this week. You really need now to ask fedex

[*+Dark.Night.Angel.+*]

Hay otro miembro del foro que es de Mexico y encargo su Limited Box Set pero no le ha llegado y creo que es por lo mismo, segun me dijo.

Su nickname aqui es "duque" deberias hablar con el para ver como le ha ido a el con su paquete, porque entiendo del temor que debe haber en pagar tanto por este tesorito y temer por verlo destruido o dañado.

Ojala que te llegue sano y salvo!

[minkAYuko]

@SURREAL__RAINBOW: hey *hugs back* thanks! I hope so too, but so far I'm clueless of what's going on.

@Ayumi_lover: yes I'll be calling them tomorrow again and I'll get more tough, cause when I called the first time I was sleepy xD. >_< Thanks!.

@*+Dark.Night.Angel.+*: =O no me digas esooooo T_T. Investigaré con él. A ver si comenta por aquí porque es importante :S. ¡Gracias!.


So *+Dark.Night.Angel.+* says there is another ahs member that has the same problem :s this is getting more scary by the minute! I'll talk to him!.

[minkAYuko]

OK this is what happened (for ppl in Mexico T_T)

There is a new law in which says tat if I'm going ti import something made of cercamis I have to get a permission in advance so that's why they are keeping my package.

They said the didn't contacted me before because the info is wrong (which it isn't I just checked)

And they gave me 2 options.

1. I get the permisssion
2. I leave the mug and they sent me the rest.

Words can't describe my anger but I'll be calling costums and see what I can work out.

In Mexico the "gift" option is not available all packages are treated the same.

hate it.



@Ayumi_Lover Don't worry I don't think this will happen to you unlles you live in mexico, like you said it's probably due the volcano and stuff. So keep the happy face! unlike other like me T_T

[Ayumi_lover]

^^thanks! but I've read tons of scary stories about fedex here so I'm scared. Anyway at least I'm almost sure nothing will happen with my mug^^
So how can you get that permission? Don't leave the mug there^^

[2Hurt]

I would be annoyed also, this is so bad I hope you get the permission in the end

[GRACE]

they want to take your mug D:? dude that's so unfair... I hope amazon gets back to you soon ;_;...

[minkAYuko]

OMg guys... Here the super dramatic and long story:

I made like 5 calls to different people so they could tell me how this permission worked I spent like 50 dollars in calling cards (which here in mexico is a lot) and they said that in order to get the permission for the mug I have to do paper work I have to get this form and then write a letter saying that I won't do anything with the mug that all the responsability is on me... blah blah blah... then travel to another city to complete the permission then I have to send all this paper work to the costums where my package is being held and then it will be free.

the thing is that ceramic items contains "Lead" so if I'm ordering ceramics I have to ask the permission. Is a health department thingy.

Of course fedex failed to contact me since the 13th and just today I talked to the right person about my problem and he said that I have 3 options:

I could let go of the package (so they will destroy it or something) I could let go of the mug or I could return the package to amazon. I chose the last one and they said that if amazon dosen't allow it then it will be destroyed because then can't hold it no more.

I just wrote to amazon explained that I had to return it in advance and that I hope I could get some amazon credit because I don't want it incomplete and neither destroyed :s.

fedex told me that they will call me tomorrow and tell me the faith of my RnrC pakcage.... u_u


So tomorrow Ill know the outcome of all this.

[GRACE]

THEY'RE GONNA DESTROY IT!?

This doesn't sound fair at ALL, you paid a lot of money for it. WTF can you do with a MUG that's so dangerous ;_;...

this really sucks, I'm sorry for you ;_;

why not just give up the mug? I know it sucks too, but then you'd at least still get the box, CD, tour and tea right? It's better then sending it back or having it destroyed ;_; I mean, what if it has the lyrics in it ;_;

[Ayumi_lover]

OH THAT'S A PITY!! A BIG-BIG PITY!!!! =(((((((

[2Hurt]

Aah this is so bad! T-T Stupid customs

[minkAYuko]

@GRACE: Well costums has a limit for holding things, If nobody claims the package then they get rid of it (whatever that means) so it's an option it could happen if amazon don't accepts the package back.

Yeah I mean, I actually was expecting the mug more that anything =S that's why I decided to let go of the whole package.

I thought about the lyrics u_u, but dosen't matter. If ayu ever replies me a tweet that would be as good as the sheet (well not exactly xD but sort of xD)

@Ayumi_lover: I know u_u

@2Hurt: Stupid indeed! u_u