Who ordered 10th Anniversay goods thru CELGA?

me0wie · #1 24th April 2008, 11:36 AM

I am so pissed while i'm writing this. i am certainly boycotting CELGA AFTER i receive my goods. THis is the first time and last time i'm using their service!

It all started when i emailed them asking about how much they charge:
(i put it under spoiler so it wouldn't be so long)

Spoiler:

after this, i just continue to update them when i have made the payment for the goods. no reply. then after i filled in the shipping form. and they reply me this:

Spoiler:

then today i sent them another email. Cos i'm also helping someone else here to order the goods and she's getting anxious too!

Quote:

Hi. When exactly will I receive my package and the shipping invoice? Its been 2 weeks since i made my payment for the items and more than 1 week since i filled up the shipping request.

their reply to me

Hello,
I'm so sorry for the confusion! I checked on the
status of your items, and it looks like everything
that you ordered was a pre-order item- the items
haven't been released yet. They'll be released between
the end of this month and the middle of next month.

i wanted to find out more from the website, i tried to use google translator to translate the mu-mo page to see if wad they said is true. but as u all know, the translation turned out quite bad... angrily, i replied them again

Hi there. according to the mu-mo website. It was stated that the goods are released on the 4th of April. Nothing on the website mentioned anything about pre-ordered other than the 2nd series of ayupan, which clearly i did not order any. The only delay i can understand would be that it takes UP to 3 weeks to receive the items on your side. Shouldn't all dates be clarified, or at least estimated since you all told me you have bought the items for me. Not to mentioned I have already paid for them.

You sent me an email dated 6th of april saying that you have bought the goods for me. even so, if mu-mo takes 3 weeks for delivery. you should receive the item latest by early next week. Hope you can clarify things for me. This is only the first time i'm using CELGA and i would really hate it if communication is so unclear on your side.

their super rude reply to me!

Hey, you sound so difficult. Mu-Mo site is slow to
ship. It says 3 weeks, right? Then, it's April 24
today. They state that it MAY be delayed and it takes
more than 3 weeks. Don't you read it? When they
arrive, they arrive. What do you want? You think we
are lying to you??

Hey, I checked out thier site and

The site says the items will be delivered at the
end of April-early May. And it may be delayed.

We often deal with Mu-Mo and they are very slow to
ship. And often it is delayed. They don't even reply
to the inquiry. If you don't believe me, then ask
them.

End of April

http://shop.mu-mo.net/avx/sv/item1?j...g_id=201303017

http://shop.mu-mo.net/avx/sv/item1?j...g_id=201303017

http://shop.mu-mo.net/avx/sv/item1?j...g_id=201303017

Early May

http://shop.mu-mo.net/avx/sv/item1?j...g_id=201303017

http://shop.mu-mo.net/avx/sv/item1?j...g_id=201303017

http://shop.mu-mo.net/avx/sv/item1?j...g_id=201303017

Please wait more. Be patient.

i am like super irritated and annoyed after this can? is this how they treat their customers? i wasn't trying to be difficult lor. the whole conversation was so vague, all the time i thot they should have received the items. wouldn't hurt for them to explain to me isn't it? since i already told them its the first time i tried using CELGA.

put themselves in my shoes lor. just anxiously waiting, hoping i'll get them soon and this is how they treat their customer.

i am totally boycotting them and going to CRESCENT SHOP or resort to use VPOST in future even though i totally dun read Japanese and probably won't know what i'm filling most of the time. damn damn. if its not because i've paid them, i'm not giving them any chance at all!

kendelle · #2 24th April 2008, 11:40 AM

Owch!

I've never bought with them, but I'm a little scared to use a third party service now

me0wie · #3 24th April 2008, 11:45 AM

i just got their reply.

Quote:

Hello,

So, now it's clear? If I was a customer, I'd be
politer to ask a question. I wouldn't sound like
you did. You felt that I was rude then it's because
of your respond. We treat good customers well but
we don't tread difficult/demanding customers as
good as good customers.

Keigo

now which part of my question sounded rude!??? except perhaps the last line. i was angry lor. i paid 200+ usd for something and i can't even track the status of? CELGA is so not professional.

KarenPang · #4 24th April 2008, 11:59 AM

er I never buy anything from there & not to mention Crescent Moon

do you consider to contact this person ? someone posted this before on ahs & I thought you might wanna contact her -> http://cgi.ebay.com.sg/ws/eBayISAPI....46&mfe=sidebar

she is probably able to help you to get ayumi's 10th anniversary merch & she also can do the same for other artistes

I have contacted her to get some Ken Hirai stuff & you probably should give it a shot , no harm done to email her .

She goes by the name of Chikako & she seems like a nice lady to me

good luck with that

me0wie · #5 24th April 2008, 12:01 PM

thanks for the info. but i already paid CELGA... sadly.. all i can do is bear with the rubbish they give me and wait patiently till i get my stuff.

KuroixShiroi_Namida · #6 24th April 2008, 12:07 PM

Aww if it was me i would've attacked them already though it won't do any good >.<!

Deneb · #7 24th April 2008, 02:07 PM

wow, wtf???

how do they plan to keep customers like that... and ordering without naming price is just omfg...
try cresent shop

they are easy and cheap... i guess... <3 their auction system

~_~ not to mention comission is only 4000yen for orders under 20,000~~usd~~yen my bad.

Suteisi · #8 24th April 2008, 02:16 PM

I understand your frustration and agree with you. I don't think you were being difficult or rude, it's probably them that misread and there was a misunderstanding. You have all the rights to not use their services from then on, but at this point, all you can do is wait for your things to arrive.

I use Crescent Shop and my things haven't arrived yet either, so I think pretty much everyone is still waiting for their order to arrive. I've never bought anything from mu-mo before, so I don't know if being slow like this is common or not. But there are many people buying the AT08 goods, so I'd guess they are very busy at the moment.

thinkingoutloud89 · #9 24th April 2008, 02:20 PM

I recommend Japan Auction Agency next time...very friendly and you have a look on the status of all your items and cost (exept for shipping) in the moment you order....

KuroixShiroi_Namida · #10 24th April 2008, 02:36 PM

^ Thanks!

I'll try Japan Auction Agency one day ;D!

Deneb · #11 24th April 2008, 02:47 PM

wow, japan auction agency's comission...CHEAP! comission only 500yen+8% that'll save PLENTY!

alternarist · #12 24th April 2008, 02:53 PM

wtf? they duno whats customer service? give me their email and i will scold them!Ｌｏｌ．

me0wie · #13 24th April 2008, 03:07 PM

my money still in their hands.. i cannot be too rash... lol... u really want their email? haha here it is anyway~ bustakei@yahoo.com

Someone once said. 3 important rules when dealing in Customer Service.

Rule 1:
The customer is always right.

Rule 2:
Always remember Rule 1

Rule 3:

Spoiler:

Deneb · #14 24th April 2008, 03:18 PM

lol... i like the rules

che0173 · #15 24th April 2008, 03:32 PM

Quote:

Originally Posted by me0wie

Hey, you sound so difficult. Mu-Mo site is slow to
ship. It says 3 weeks, right? Then, it's April 24
today. They state that it MAY be delayed and it takes
more than 3 weeks. Don't you read it? When they
arrive, they arrive. What do you want? You think we
are lying to you??

Hey, I checked out thier site and

The site says the items will be delivered at the
end of April-early May. And it may be delayed.

We often deal with Mu-Mo and they are very slow to
ship. And often it is delayed. They don't even reply
to the inquiry. If you don't believe me, then ask
them.

WOAH **** NOW THEY ARE BEING REALLY COCKY THERE...
well not cocky but really *******ED up the ass
luckily i didn't choose Celga...
1. their website looked like a *******hole
2. their fees were incredibly HIGH
3. you're dilemma xD lols
ummm
use Crescent shop
they are the best i'd say
1. they have 1-2 day delay within emails..i'd say quite fast
2. they have "proper' menu's etc
3. if you order something online, they send you invoice (or was it statement?) and a PROPER ONE AS WELL
4. Online Auctions are so easy to use...just put a deposit of $50USD (which you can get back when ever you want so long as you don't owe them ne money from winning bids), and bid for the item...it is automated so as soon as you input ur amount etc, it comes up as bidded xD
5. they have a menu for the items which show whether the item has arrived in their office yet or not
6. NO HASSLES
7. NO REGRETS =D

Quote:

Originally Posted by me0wie

my money still in their hands.. i cannot be too rash... lol... u really want their email? haha here it is anyway~ bustakei@yahoo.com

Someone once said. 3 important rules when dealing in Customer Service.

Rule 1:
The customer is always right.

Rule 2:
Always remember Rule 1

Rule 3:

Spoiler:

AND LMFAO AT THE RULES

thinkingoutloud89 · #16 24th April 2008, 04:17 PM

^no JAA is better...it has the same features, they answer directly in their next business hours (there is a table where you can see when they are in), they are cheap, they are fast, they are friendly and they store ya stuff up for one month and send it as a bundle...

KarenPang · #17 24th April 2008, 04:19 PM

going though a middleman & all is so troublesome , it's best to know people who're living in Japan & that they can help you without much hassle

KarenPang · #18 24th April 2008, 04:20 PM

Quote:

Originally Posted by me0wie

thanks for the info. but i already paid CELGA... sadly.. all i can do is bear with the rubbish they give me and wait patiently till i get my stuff.

oh dear

how much $ you have paid CELGA ?

Neo Daydream · #19 24th April 2008, 04:27 PM

I used them to buy my AT08 ticket. ^^ i had no problems...

Suteisi · #20 24th April 2008, 04:35 PM

There's no point starting a debate on which middle-man is better than the other. Especially if you haven't tried any other ones than the one you currently are using.

Everyone has their one preferences.