ayu concert - HKTicketing deducted $$ but ticket was not booked

[me0wie]

anyone else here encountered this with HKTicketing? due to the traffic on the website on the public sales day for the ayu concert ticket, the website hung/didn't load the confirmation page, but money was deducted from my acct. i was using a debit card, so i could see the transaction almost immediately. I immediately emailed them to tell them about this. They claimed the booking didn't go through but they will refund the money. then today when i checked my transaction details, i got a shock! about $177 was deducted from my acct the other day, but when the refund came back, there was only $167. the only thing i can think of is the exchange rate... i know its only $10, but that's not the point here. their website couldn't take the traffic that day, their website hung/did not load, they deducted money when the ticket was NOT booked. WHY SHOULD I PAY FOR THEIR MISTAKE!???

luckily it was not my only booking... if not i wld have gone crazy... imagine this was the only ticket i booked, and they deducted my money letting me think my booking went through, but in actual fact, not only did i not get the ticket, i got $10 deducted from my account for nothing... -_-'''

[truehappiness]

You should probably call them. They'll probably refund your money.

[me0wie]

as in the $10? lol... they only refunded me the money for the ticket... but cheated me on exchange rate/service charge

[truehappiness]

Well, if you want the 10 dollars back, you need to contact your bank or the ticketing service. Do they have a policy where they don't return the service charges and stuff?

[me0wie]

not too sure abt that... i'm going to forget abt it... too much trouble... sry i'm just complaining..

[alternarist]

serious lapse in their management!!

this kinda sucks... but i am not going so i shall not say anything good or bad..