About YesAsia Credit

Lanz16 · #1 28th March 2009, 12:35 PM

I've ordered Ayu's NEXT LEVEL and GUILTY album and luckily, I've used my YesAsia credit.

But a huge problem occured lately, I canceled my order due to payment problem and my YA credit didn't come back to my account.

I don't know if its gone for good... Its a huge waste!

All I want is a clear answer to this question:

Once you placed an order with YA credit and then cancel it due to any problem, is YA credit you have is good for 1 use only?

[EDIT]
I forgot to mention this one.
I've E-mailed YA about this and they respond this:

Quote:

Originally Posted by YesAsia

If any order with YesAsia credit applied is cancelled, the applied credit will be refunded back to your account for your next or future shopping. Whenever you would like to view the relevant credit record, you are kindly advised to log into your YesAsia account to view the credit record under “Credit & Coupon Section”.

I felt, I want to go mad over YA.

**Yoake** · #2 28th March 2009, 01:03 PM

IS it a long time since you cancelled your order?

Lanz16 · #3 28th March 2009, 01:12 PM

Nope, I cancelled it since yesterday.

SchweincheN · #4 28th March 2009, 01:48 PM

You have to give them some time..
It can take up to 3 or 4 days or even longer sometimes.

But there have never been any problems with my refunds so far so you
just have to be a bit patient

I'm sure you got your refund back soon

**Yoake** · #5 28th March 2009, 02:00 PM

Yay don't worry!
You only can panic if they don't refund you in one month ^^

Lanz16 · #6 30th March 2009, 11:34 PM

^ I had an update:

Quote:

Originally Posted by YesAsia

Regarding your recent enquiry, upon checking, kindly be informed that the refund of your order #[OOPSIE!

] is arranged and is now under processing. It usually takes a few days to be processed and you are suggested to check under "My Account" later.

lfe. · #7 30th March 2009, 11:55 PM

Awesome glad you got your refund

Lanz16 · #8 31st March 2009, 12:07 AM

^ I've checked my account and hey! No $10 yet.

So, I'll wait more...

lfe. · #9 31st March 2009, 02:56 AM

It will take a few days but don't worry. They have a lot of business, I'm sure your cancellation isn't the only order they have to fix

If you do not have it after a week, then you should contact them again. Over the phone would be better so you can have it taken care of quickly. I once e-mailed them about a product question and it took almost a week for them to respond

RikkuChii · #10 31st March 2009, 03:33 AM

Yeah, you're just gonna have to wait a while longer..

Lanz16 · #11 2nd April 2009, 01:27 PM

An Update... ">>,

Quote:

Originally Posted by YesAsia

With reference to your inquiry regarding order [OOPSIE DAISY!

], please be informed that the refund will be processed by our system in 7-14 working days after the order is cancelled. May we kindly suggest you to check the stored credit balance in your account later.
Your patience would be greatly appreciated. Thank you very much for your continued support of YesAsia again. We look forward to be serving you again soon.

Yah, it gives me a relief but its too late...
I didn't use it for purchasing NEXT LEVEL. :*(

Keiichi_JPU · #12 2nd April 2009, 08:34 PM

^ just think of it this way: there is ALWAYS gonna be a new Ayu release you really want!

so you can use it then!

maybe Premium Countdown Live..

maybe her next single in a couple of months..

maybe some Tour Goodies of AT09

Lanz16 · #13 2nd April 2009, 09:18 PM

^ yah... Maybe I'll use it on Ayu's next single!

Thanks for reminding that!

Im completely desperate to it. [:|

lfe. · #14 3rd April 2009, 12:52 AM

Is the credit always available or will it expire after a certain date?

Lanz16 · #15 4th April 2009, 02:25 AM

^ Nope.
As YA stated on YA Credit, its doesn't have any expiration date unlike coupons.

I got my PRECIOUSSSSS $10 back!!!
YAY!!!

BUUUUT!

Another problem just ahead on my order.
It was on-HOLD!

Does anyone what it does exactly means?!?

lfe. · #16 6th April 2009, 08:33 AM

It means its on hold lol. It might be in process but they haven't shipped it yet. I'm not too sure, I never had that problem with my YA orders

Lanz16 · #17 6th April 2009, 09:47 AM

^ [8-(

They said to me on my e-mail that they need a recent Credit card bill via-fax or a scan of credit card itself which is NOT very safe to do.

And its really weird.
This is my first time to buy a CD on YA.

lfe. · #18 7th April 2009, 06:56 AM

Hmm I never had this problem with YA but I herd a few other people had to do that I think to verify a valid credit card on your first order. I would scan the credit card, its much safer. Or do you have Paypal? I just use Paypal these days because I am too lazy to retype my credit card information every order.